PRIVACY POLICY

Henderson Audio (“Henderson Audio”, “we”, “us”, or “our” as the context dictates) is committed to protecting and respecting your privacy. 

This Privacy Policy sets out the basis on when and why we collect personal information about users who visit our website, how we use it, the conditions under which we may disclose it to others, how we keep it secure, and how it will be processed by us.

We may change this Policy from time to time without notice, so please check this page occasionally to ensure that you’re agree with any changes arised.

Please read the following carefully to understand our practices regarding personal information and how we will processing it. This Privacy Policy (together with our Website Terms of Service and any other documents referred to in it), applies to your use of:

  • the www.henderson-audio.com website (”Website”),

  • our social media pages (on Instagram, Facebook, YouTube, etc.),

  • any of the services accessible through the Website (the ”Services”),

  • our software, downloaded from the Website or a third party (if applicable).

By using the Website, accessing one of our social media pages and/or using the Services, you you are agreeing to be bound by this Privacy Policy.

SECTION 1 – WHEN WE COLLECT INFORMATION FROM YOU?

We collect any information about you when you use our Website - for example, when you contact us about products and services or make an enquiry via our contact page or social media pages.

SECTION 2 – WHAT INFORMATION WE COLLECT FROM YOU?

Your personal information that we collect includes your name, address, email, phone (if applicable) when you make an enquiry, and if you place an order we may collect the IP address of the computer which was used to purchase any product from us.

When you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org

  • “log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • “web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Website.

Additionally when you make a purchase or attempt to make a purchase through the Website, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information” or “Billing information” or “Payment information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

SECTION 3 - WHAT DO WE DO WITH YOUR INFORMATION?

When you visit our Website, make contact with us or purchase something from our store (if applicable), as part of the communicating, buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our Website and store (if applicable), we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

We use the Order Information that we collect generally to fulfill any orders placed through the Website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • communicate with you,

  • screen our orders for potential risk or fraud,

  • when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Website (for example, by generating analytics about how our customers browse and interact with the Website, and to assess the success of our marketing and advertising campaigns). Furthermore, we may use your information to:

  • process orders that you have submitted,

  • carry out our obligations arising from any contracts between you and us,

  • seek your views or comments on the services we provide,

  • notify you about any changes to our service,

  • send you communications.

We will store your personal data on our systems for as long as it is necessary for the relevant activity, or as long as it is specified in any relevant contract you enter into with us.

SECTION 4 - CONSENT

When you provide us with personal information to complete an online transaction, verify your credit or debit card, create an invoice, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting that information and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

We may analyze your personal data to build a profile of your interests and preferences so that we can contact you with all information that is relevant to you. We may use additional information about you, if available from external sources, to help us do this effectively. We may also use your personal information to detect and/or reduce any fraud and/or credit risk.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us directly at info@henderson-audio.com or by submitting a contact form via contact page on this Website.

SECTION 5 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 6 - YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be (or will be) transferred outside of Europe, including to Canada and the United States.

You have a right about whether or not you wish to receive any information from us. If you do not want to receive any direct marketing communications from us (relating, as an example, to our products and services), contact us directly by email to info@henderson-audio.com or by submitting a contact form via contact page on this Website. Under no circumstances will we contact you for marketing purposes anyhow unless you have given your prior permission – similarly, we shall not do that if you have indicated that you do not wish to be contacted anyhow.

You have the right to request a copy of all the information which Henderson Audio holds about you or change your marketing preferences at any time by contacting us directly by email to info@henderson-audio.com or by submitting a contact form via contact page on this Website.

SECTION 7 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our Website, or store (if applicable) or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 8 - SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

However, we will not sell or rent any of your information or data to any third parties. We will not share any of your information with any third parties for marketing purposes. As for third party service providers working on our behalf, we may transfer any of your information to our third party service providers (including subcontractors, agents, associated organizations, etc.) for the purposes of perform and completing tasks and providing services on our behalf to you (for example - delivery of goods).

When we use third party service providers, we disclose only the personal information that is necessary to perform or complete certain task, but we are not responsible for any breaches or violation of your personal information by the third party service providers (as these are beyond our control). Any complaints about breach or violation of your data by third party service providers should be directed to that third party service provider.

SECTION 9 – SECURITY AND COOKIES

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using technologies provided by our host Squarespace, Inc. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Our websites may use cookies for identification purposes and to allow certain functions on the websites to work. A cookie is a small file of information that a website transfers to your browser for identification purposes. The cookies we pass to your electronic device are anonymous and do not hold information about you and are not capable of revealing your personal identity. Cookies can help us create visitor statistics (such as the number of visitors on our Website, what type of technology they use to help us identify whether our Website is working property for particular technologies, how much time they spend on the Website, what country/region they come from, etc.), and as a result his can help us to continuously improve our Website. These statistics mentioned also tell us how people reached to this Website (e.g. from which search engine) and whether they have visited us before. Such information may as well help us to develop the services that are of most interest to our visitors. However, if you nevertheless prefer not to receive cookies, you can configure your Internet browser on your electronic device to reject them, or to notify you if they are being used. Rejecting cookies can, however, limit the functionality of our websites.

SECTION 10 – DATA RETENTION

When you place an order through the Website, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.

SECTION 11 - AGE OF CONSENT

By using this Website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 12 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time without notice, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this Policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Furthermore, we may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

SECTION 13 - QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@henderson-audio.com or by submitting a contact form via contact page on this Website.

SECTION 14 - POLICY UPDATE

We keep this Privacy Policy under regular update. This Privacy Policy was last updated in May 2021.

We reserve the right to change any information in this Privacy Policy at any time without notice.